Frequently asked questions

Every purchase is paid from your INB wallet. The money is held in escrow — the seller does not receive it until you confirm you got what you paid for. If something goes wrong before then, it is refunded to you in full.

Only when the buyer confirms receipt. That releases the escrow and pays the seller, minus a 5% platform commission. For rides and tutoring, the passenger or student releases it — never the driver or tutor.

Wallet → Top up. In this build, top-ups credit directly for testing; a live deployment verifies a payment gateway webhook before crediting.

Yes, while the order is still cancellable (before it ships). Cancelling refunds the full amount from escrow to your wallet automatically.

It is the platform fee taken from the seller when escrow is released. It funds the platform — including referral bonuses and loyalty redemptions.

Share your code from Invite friends. When someone signs up with it and completes their first order over the minimum, you both get paid into your wallets. Not at signup — after a real, completed purchase.

The reward fires when the order is completed (received and confirmed), not when it is paid. If the order was cancelled or refunded, it does not qualify.

You earn points on every completed order — more at higher tiers. Redeem them for wallet credit from the Rewards page. Your tier is based on points earned, so spending them never demotes you.

Settings → Password. You need your current password even when signed in — a session left open on a shared machine should not be enough to take your account.

Check Settings → Security. It lists recent sign-in attempts including failed ones, with IP and device. If they are not yours, change your password immediately.

Not yet from Settings — changing it needs re-verification, and doing it silently would be a way to lock the real owner out. Raise a support ticket and we will do it.

Not yet. The account fields exist but the authenticator flow is not built — we would rather say so than show a switch that does nothing.

You need the vendor role. Raise a support ticket and we will add it, then the Sell tile appears on your dashboard.

Images, audio and common documents up to 10 MB. Files are checked by their actual contents, not their name — renaming a file to .png will not get it through.

Tiles are filtered to your roles. If you lost a role, its tile goes with it. That is deliberate — a tile you cannot open is a broken promise.